Under its Sustainability Policy, Komatsu aims to create a virtuous cycle of resolving social issues and improving earnings through its business, and has established KPIs for resolving social issues. Komatsu also continuously monitors the status of activities undertaken by its human resources and education divisions as KPIs. In addition, scores from its regular global engagement survey are used as one indicator. In 2021, Komatsu launched a global engagement survey of its Group companies in Japan and overseas. Each division has formulated an action plan to address the issues raised in the survey and is steadily implementing these plans. The second survey was conducted in FY2023, followed by the third in FY2025. Under the Strategic Growth Plan, Komatsu has set the global score for “sustainable engagement” as a KPI, as well as continuous improvement in the global scores for “eNPS” and “innovation” as KPIs. Komatsu will continue to conduct these surveys on a regular and ongoing basis, while also focusing on employees’ intentions and motivation and reflecting these insights in initiatives that encourage employees to take on challenges voluntarily and autonomously.

Overview of global engagement survey in FY2025

• Under the Strategic Growth Plan, the global score for “sustainable engagement” has been set as a KPI (global: 85). In addition, KPIs have been set for continuous improvement in the global scores for “eNPS” — an indicator that measures employees’ attachment to the company, etc. — and “Innovation,” meaning scores equal to or higher than those of the previous survey. (FY2027 targets)