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Theme 3 : Growing with Society

Safety and environmental initiatives at sales and service companies

Environmental Activities in the Product Life Cycle (Upper and Lower Stage)

Safety and environmental initiatives at sales and service companies

Support for Sales and Service Divisions in Developing Environmental Management Systems

Komatsu also continues to be committed to safety and the environment in the sales activities of Komatsu Group construction machinery and forklift distributors and rental companies. To raise awareness about environmental management, in FY2019 we developed environment management systems and supported improvements mainly at our site workplaces.

Item FY2018 FY2019 Year-on-year



7.5% reduction

Acquisition of ISO14001 Certification

Komatsu Customer Support Co., Ltd. (“KCSJ”), was established in April 2018 to carry out activities to acquire ISO 14001 certification, an international standard, as part of their efforts to establish an integrated environmental management system. With the construction machinery, rental, and lift divisions of seven companies being consolidated, all companies, including the Head Office, engaged in a standardized effort for environmental improvement and successively acquired certification as planned.

Activities Based on the Environmental Guidelines

Water Quality Testing in Oily Water Separation Tank

We distribute our "Environmental Guidelines" to all of our sales sites, and follow the guidelines in pushing forward with our environmental activities. The guidelines summarize the rules and standards that should be observed at the workplaces of our sales and rental companies in compliance with the law and also to avoid negatively impacting neighbors in terms of waste disposal, wastewater treatment, control of noise and vibration and other problems deeply related to the environment. Representatives of Komatsu and a relevant company jointly visit our sites, provide guidance to on-site workers and develop proposals for improvement so that the environmental guidelines can be consistently complied with.   

Proper Discharge of Waste

The waste management system (which centralizes the management of electronic manifests, consignment contracts, permits and others) that had already been introduced in our construction machinery sales division has also been introduced in the rental and lift divisions of all KCSJ companies, which has enabled all the divisions to centrally manage waste.

Reduction of Environmental Impact in Our Regular Operations

- Supporting the sale of environmentally friendly products -

A demonstration held at an IOT center

Along with the expansion of the lineups of eco-friendly machines developed by Komatsu, such as machines equipped with Tier 4 Final which satisfies emission regulations, ICT construction machines, and battery forklifts, we proactively focused on the promotion of sales and aim to reduce environmental impact through our operations (sales and service). In addition, the Komatsu Group distributors also focus on SMART CONSTRUCTION using ICT construction machines and aim to reduce environmental impact through the improvement of the efficiency of on-site work, etc. Especially, KCSJ locates IOT centers around the country for many users to visit and experience smart construction methods with the use of ICT construction equipment. In this way, we endeavor to enhance understanding about construction methods that minimize environmental impact and spread these methods.

env, Construction Equipment Marketing Division