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Theme 2 : Developing People

Enhancing the KOMATSU Way

The KOMATSU Way

Enhancing the KOMATSU Way

Approach of The KOMATSU Way

The KOMATSU Way is a statement of values and standards that all workers at every level of the Komatsu Group are expected to meet and uphold. The KOMATSU Way is a written statement of our corporate strengths, beliefs that support those strengths, the basic attitude of mind and perspective, and a manner of action (style), which our predecessors created based on the founder’s spirit, throughout the history of our growth and development. We aim to spread this knowledge to all employees and maintain it into the future.

System and Status in FY2019

The KOMATSU Way finds its roots in the corporate strengths that Komatsu has cultivated over time, culminating in a system of integrity and strength that is disseminated to group companies on a global scale. This propagation is achieved through the KOMATSU Way Global Institute, which conducts various publication and human resource development activities.

Employee understanding of the KOMATSU Way is deepened via training sessions and the creation of opportunities for exposition and group debates. We foster interpersonal communication between employees at such sessions to minimize generational gaps, allowing for a more effective "trickle-down" spread of this knowledge. We have also considered the intrinsic differences of foreign cultures, and have worked to craft the KOMATSU Way in a manner that is both easy to understand and relevant for the international community at large. This allows us to promote the KOMATSU Way in domestic and foreign settings, allowing for uniformity across the group.

In FY2019, we released the third English and Chinese versions of the KOMATSU Way. The translation of the KOMATSU way has been done by each overseas subsidiary to ensure that they are able to understand it in their native language. Translation into other languages is planned to be completed by the end of FY2020.

In FY2019, we also held TQM (Total Quality Management) training for the first time for Komatsu Mining Corp. (KMC), which joined the Komatsu group in FY2017. Training in the KOMATSU Way is positioned as an opportunity for the cultural fusion of Komatsu, which has a long history, and the former Joy Global Inc., through the deepening of the understanding of the history of Komatsu and the KOMATSU Way. Training was held at three bases in North America. It was also held in China (Beijing and Changzhou), Europe (U.K. and Italy), and Australia. We will continue human resource development activities for ever-increasing overseas employees and the global penetration of the KOMATSU Way and TQM in a planned way.
We believe that through these activities, we will be able to foster employees who practice the KOMATSU Way and pass it on to the next generation, leading to the sustainable growth of the entire Komatsu Group.

DATA

Educational Training that pertains to KOMATSU Way

Name of Training Course Course participants Targets Training dates Number of participants/cases
Education for top management personnel of overseas subsidiaries
(Global Management Seminar)

Overseas subsidiaries' management level personnel or candidates

To train managers at our overseas subsidiaries who have comprehensive understanding of the KOMATSU Way

December 2019 (Japan)

14 people

Education for mid-level managers of overseas subsidiaries
(KOMATSU Way Leadership Development Program)

Mid-level managers of overseas subsidiaries expected to be responsible for the core business/functions

To train up local leaders who understand and practice the KOMATSU Way

June 2019 (North America)
August 2019 (Changzhou, China)
September 2019 (Beijing, China)
October 2019 (UK)
October 2019 (Italy)
November 2019 (Australia)

88 people (North America)
16 people (Changzhou, China)
29 people (Beijing, China)
18 people (UK)
26 people (Italy)
36 people (Australia)

KOMATSU Way Expert Development Program

Mid-level managers of overseas subsidiaries with aptitude

To train up 'evangelists' responsible for spreading the KOMATSU Way in our overseas subsidiaries

June 2019 (North America)
August 2019 (Changzhou, China)
September 2019 (Beijing, China)
November 2019 (Australia)

20 people (North America)
16 people  (Changzhou, China)
16 people (Beijing, China)
18 people (Australia)

TQM instructor training

Mid-level managers of overseas subsidiaries with aptitude

To promote understanding of QC at overseas subsidiaries

June 2019 (North America)
October 2019 (UK)
October 2019 (Italy)
November 2019 (Australia)

54 people (North America)
23 people (UK)
23 people (Italy)
16 people (Australia)

Training by Job Level

New employees, assistant managers, newly appointed managers, etc.

To promote the understanding and practice of the KOMATSU Way

Year round

1,511 people

All Komatsu QC Convention

Selected from the Komatsu Group in Japan and overseas

To present improvement activities as OJT and strengthen awareness of the KOMATSU Way practices

November 2019 (Osaka Plant)

About 950 people

The KOMATSU Way-History of Dissemination Activities

The KOMATSU Way-History of Dissemination Activities
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